The guy who I rented from very helpful and professional. Give him a big fat raise!
Patrick J
Premium Window Tint
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sacramento, CA 95841
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- 4.0 Average Customer Rating
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I could barely pull into the drive way due to allot of dusty broken down cars filling the small lot. There was no one in charge to know what to do. One guy, who helped me was nice but told me to pull around to the right which I could not do because there was cars and a cement curb in the way. I had explained this to him and then he went and played musical cars. There were two trailers in the back field area. They had dirt and leaves in them which is not a big deal for me. He said that one of them had no working trailer lights but he wasn't sure which one. We found which one had the working lights and hooked that up to my trailer hitch. He then proceeded to basically give me a tutorial on towing. I explained to him that I have towed a number of times and didn't need the tutorial. He continued to give me the tutorial. I had already been at the site for 40 minutes and because of all of the musical U-Hauls thanks to corporate U-Haul giving bad information and reservations I was way behind schedule and just wanted to get the hell out of there. And in all honesty, I actually considered canceling the reservation before he ever even started the tutorial.
Kristin CNo one at drop off location. Bad area and had to drive back next day which was not close to my home and wait for someone to show up. Huge negative!!!
TOM Jvery helpful and showed me why I was being overcharged.
MCLEAN JI was told one thing on the phone of the cost and he said just come on down which should have been lower and it should have been what he said and he's like just come down once I got there the gentleman wasn't there I had to wait and for him and then he was trying to hustle me for an extra thousand plus and being a real dick no it was not clean none of that U-Hauls have been clean I have cleaned them but they have not been cleaned you need professionalism and not trying to hustle people I've been through so much crap the only good experiences the Texas move unpacking my truck otherwise in this this whole experience have been the worst Alex and Roseville she was excellent she kind of helped a lot but as far as the rest even the loaders were horrible the first ones never showed up and the second one was trying to take things and doing drugs not cool I have a lot of my stuff broken been overcharged and really treated like garbage my sister's moving out here and I'm sure her kids will be and you know I can't she seen the whole thing I guess people need to be trained professionally and understand drugs aren't okay but dirty truck is not okay and don't lie that's one thing I can't stand you have to be transparent so when I came to pick up this truck off of Auburn that guy was just I had to wait for him to come around and then he started lying and it was a bunch of bullshit I'm very disappointed
Stephanie S