The attendant was rude and unhelpful. He refused to help us check in with our rental and would not take the call from UHaul when he was called to verify our rental. The app check in also did not work. The entire pick up experience was a disaster and took almost an hour.
Paul T
Storage Rentals of America
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Kayla, one of the managers (or assistant manager?) of this location, was extremely helpful. I was NOT HAPPY that U-Haul changed my pick-up location the day before my move, and I had to take time out of my busy schedule to come find this new location. I had trouble with the U-Haul phone app, so thank goodness Kayla was there to answer questions, including measuring the full exterior length of the truck. I also had trouble with the lock, so Kayla showed me a trick to help unlock it, which gave me more confidence about unlocking it when I arrived at my destination. The location was great; but Kayla made the experience so much better. I wish more managers were that friendly and helpful!
MEGAN APROS: The manager, Tina, was very helpful, positive, and professional throughout the process. Truck was exactly as described/anticipated; clean, great condition, and in good working order. Moving blankets were provided as expected. CONS: It took one hour from my arrival to when I departed with the truck; staff lacked experience in U-Haul rentals (the regular staff person had recently left the job) and it took multiple phone calls to U-Haul corporate offices to find the right person to assist me/them. Once connected, the process went smoothly.
Matthew SThe one employee I met was very nice. However, nothing on the building indicated it was affiliated with U-Haul. No U-haul signs or logos anywhere. No other U-Haul trucks in the parking lot. I dropped my truck off after-hours and felt unsure if I was actually in the right spot. Thankfully the employee arrived early.
Samantha S