Have a box clearly labeled where to drop keys. There’s a mailbox there but it doesn’t have any indication that there is where the keys go for after hour drop offs. There was no personnel there at the time which is why it was a no for them being helpful. Overall it was a great experience
Antawn H
Storage Rentals of America
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Upon arriving 2 minutes before closing the employee locked the door in front of me. Granted I was able to return the truck online and that was very easy app to complete. This location was confusing on were to drop off the key and it did not indicate that it was a U-Haul location.
STEVEN BThank you!
Gilda WThe attendant was rude and unhelpful. He refused to help us check in with our rental and would not take the call from UHaul when he was called to verify our rental. The app check in also did not work. The entire pick up experience was a disaster and took almost an hour.
Paul TKayla, one of the managers (or assistant manager?) of this location, was extremely helpful. I was NOT HAPPY that U-Haul changed my pick-up location the day before my move, and I had to take time out of my busy schedule to come find this new location. I had trouble with the U-Haul phone app, so thank goodness Kayla was there to answer questions, including measuring the full exterior length of the truck. I also had trouble with the lock, so Kayla showed me a trick to help unlock it, which gave me more confidence about unlocking it when I arrived at my destination. The location was great; but Kayla made the experience so much better. I wish more managers were that friendly and helpful!
MEGAN A