Noticed the tires looked a bit worn. They should be changed and trailer maintained more often especially a car hauler . The first few hours into our trip noticed a shake but couldn’t find it. Eventually realized a belt in the right front tire had let go internally and the tire was at risk to blow. Called and arranged through U-Haul to have tire changed but took multiple calls and were left sleeping in our vehicle at a rest stop till a service truck arrived at 3am. And ended up changing both tires on the right side. They did try to arrange a hotel but not until 1 am and had no luck. Those tires now will need balancing . Would recommend having a spare tire on car hauler . Took a total of 8 hours before truck showed up and a full day behind schedule . This all made the experience very stressful over a simple tire maintenance issue. U-Haul knew we were hauling a vehicle 1400 kms , this could have been easily prevented by making sure the trailer was maintained . Last comment , this car hauler was booked weeks in advance and and the night before we were notified that we had to drive 2 hours away to pick up a trailer in a small town when we live in one of the biggest city’s in New Brunswick why was it not delivered and checked for maintenance prior to our booked pickup location is actually unacceptable. Even the tie down mechanics require maintenance and safety connectors are missing
JULIE F
Route 3 Self Storage
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Saint Stephen, NB E3L4X5
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- 5.0 Average Customer Rating
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Great access as I’m in a 45 ‘ motor coach.
PAUL AOverall an excellent experience. Friendly staff, made the experience painless and enjoyable.
JEROLD PIt was a massive bummer that my pick up location was moved an hour and a half away from me the day before pick up. All said, the location was great.
ANDREW RAbsolutely nothing, all was good
EVAN I