Due to the lack of a representative on site the check-in process was a pain and took a good 30 mins to drive off. First step was to call an 800 number for assistance. Go through the process of uploading a picture of the front and back of drivers license through the U-Haul app. By the way the app does not let you zoom in or out or let you focus. Verification process took it sweet time. Mean while I’m over here sweating my buns off because the lock boxes are all outside. When you finally get the lockbox code you still have to upload pictures of the truck, mileage, and fuel. Answer a few more questions and then you’re finally off. Check in process was no better. Even though the business was open (not an actual U-Haul business) they were not helpful at all. Do your self a favor and go to an actual U-Haul business that employs people to help you out.
MARK D
AJs Wine & Liquor #2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78260
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Customer Reviews
- 3.0 Average Customer Rating
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It was confusing and I waited two hours for a callback for assistance. I was overcharged for rental.
CHRISTINA HManager was fantastic. Very helpful.
Emory JLost a full morning bc this location is incapable of handling a uhaul location. They should stick to liquor. Uhaul was not parked we’re indicated. I only saw at the last second that the U-Haul was parked behind the storefront because I was leaving the parking lot and caught a glimpse of a U-Haul parked in the back. Had I not looked to my right, I would not have seen it. Then I go and unload my equipment that I needed for the day into the U-Haul only for the U-Haul to sound like it wanted to die within moments of driving it. I wasn’t going to take the chance of driving a U-Haul that was going to breakdown. I had to unload my equipment again and not have a truck for my day. I instantly called and requested a cancellation, to which I was told it was canceled, but yet I was still charged. Now I have to call and get a refund via Phone. I use a U-Haul once a month for work and I will be looking for alternative Truck usage due to U-Haul continuing to make this difficult. This is not my first bad run in with U-Haul, but the first at this location.
JOSEPH GI am writing to report a highly unsatisfactory experience with a recent U-Haul rental. From the start, the truck was dirty from a previous user and had scratches and damage all over the exterior. Mechanically, the steering wheel had issues, and the parking brake release handle malfunctioned, taking several attempts to finally disengage. Additionally, my order for moving pads was unfulfilled; I only received six instead of the dozen I paid for, and the ones provided were unwashed. To make matters worse, the pickup location—which is managed out of a liquor store—opened 15 minutes late. When I informed the clerk about the missing pads, he simply shrugged and referred me to an off-site manager, showing absolutely no concern for my situation. Finally, the U-Haul iPhone app glitched during the check-in process and wouldn't let me upload the required photos. I had to call customer support and spend extra time emailing the images to a representative manually. U-Haul needs to do a much better job vetting its partners, ensuring proper vehicle maintenance, and enforcing customer service standards. Based on this experience, I strongly recommend revoking this location's contract immediately
GERARDO G