The agent, Happy, did not provide the hand truck charged in our invoice and we had to go back inside and wait in line again to ask for it before he brought it to us. U-haul had requested I change my pickup location and date/time so this was not my pickup location of choice. He also did not explain aspects of the contract, such as the information at the bottom detailing the number of gallons we should expect to use. We ended up paying for a lot of extra gas and the drop-off location explained to us that the pick-up location was responsible for pointing out important information…
TAMMY S
Happys Collision Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Barbara, CA 93103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Happy was great! He was pleasant and professional.
ERIC Athe drop off location was located on a busy street. Backing up a trailer in traffic was stressful. Cars parked near the narrow entrance and across the street complicated and restricted access to the drop off location. An aggressive driver could have made a bad situation worse.
Mark Sterrible place to have to return a trailer on a one way
Logan GPersonnel was very helpful but on Monday not available on the drop off date 6/14/2025....they were closed!!
PHILIP C