Worst experience in my life. From start to end......I requested manager to call me back as all process was almost screwed our plan, but no one called and the rep was literally ignored my word and cut off of it. U-haul....no idea how you became a big company.....worse than small business
YOUNG J
Majestic Grocery and Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelburne, ON L9V3X7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The location was excellent, near by our rural neighbourhood. And the folks behind the counter were friendly and helpful. But my experience with U-HAUL was not. I needed to pick up and deliver a hot tub almost six feet wide. I double and triple checked the specifications of the truck I was renting. 9'11" x 6'3" x 6'1" should have fit with inches to spare. *BUT* the specs from U-HAUL do not indicate that the entrance to the cargo space is several inches less than 6 feet. The hot tub would not fit. There was a trailer available I rented for $50. So I hauled the laden trailer with an empty 10 ft truck. Before I could return the truck I needed to return the trailer. That created an additional 35 kilometers. Call it an additional cost of $85. Beyond that, my schedule for a critical day was thrown awry by several hours. I understand that failure to disclose the dimensions of the door is an understandable omission. I have every confidence you’ll include it. I also wanted to share with you the cost to me.
ERIC N