Maybe just technical difficulties, but wow. Was 15 minutes early for pick up so I did the check in online to save time. Went inside store, and it took 45 minutes! Cashier asked all the same questions I already answered online, gave me a total of double what I reserved for online, had ME call the uhaul corporate to override the price- BUT corporate had the same price as me. Cashier had filled out her end of the paperwork wrong so she had to fix it on her end for me to get my quoted price. She asked what card to pay with, and was on file but she had to input it anyway. Said she was going to print up my papers to sign, but came back 5ish minutes later to input my card again. FIVE TIMES before she got it right. Disappeared into the office for 15 minutes, with the door shut, until someone else came out and said they would email me the papers without signing. I had to pay my employees for the time I spent waiting when I had already checked in online, cost me an extra $100. I think that if a cashier is working alone, and is not trained properly to check in uhaul customers, then they shouldn't. This was the worst uhaul experience I've ever had, and I normally use this location about 30 times during the summer months each year. Will probably go to Taylor's Saddle Shop from now on. Can't afford to lose 4 times the amount of renting the trailer on wages paid to my employees for wait time. Normally don't have any issues with the guys who work there, just the cashier I have issues every time.
Kathleen K
Millers Corner
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sidney, MT 59270
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Customer Reviews
- 4.0 Average Customer Rating
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I reserved a 20’ truck about a week prior. I got a call later that day stating this location biggest truck was a 15’. I said ok that’s fine. I arrive to the location. They asked if I seen any trucks out there. I said yes there’s one 10’ truck and a couple trailers is all, but I have a 15’ reservation. I was told there was no 15’ rent there. So I had to settle for the 10’. Luckily they got the 10’ truck in a few days prior or I wouldn’t have been able to get a truck at all. It’s not the persons fault that was helping me she was nice and polite. Sounds like they need to know ahead of time if anyone has a reservation. Then make sure they have the correct truck they reserved available. I was able to make it work but it was really frustrating
DUSTIN MGive the opportunity to have a spare tire for a trailer! Lots of places with no cell service and a spare would be nice
Mark UCheck in was quick and easy, equipment was clean and in good shape.
GARY WThey did not mark it recieved untill days after it was dropped off
Brandon M