Name of facility was not the name associated with the address. Phone number was disconnected. Address was associated with a different Uhaul facility and different phone number.
SALVATORE B
Simi Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Simi Valley, CA 93065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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It was a strange location, I scheduled pickup for 9:00, the place didn't "open" til 9:30. There was a number on the door, I called, no one answered. There were a few people milling around. I went into another door and found a guy who then gave me the keys to the truck. He just asked me to write my phone number on a sticky pad. I was all good with it because I had done the pre registration online, but it the place was hectic. I got a good rate, I was able to get the truck, the area manager called me and made sure everything was good (I did not solicit the call). So all in all, it was an average(ly) good experience..? I got my bill, the first bill was $90 to high, I emailed, the bill was corrected. Meh...
Kris CThe drop off location said he was no longer U Haul but he handled it
PAMELA RWhen we went looking for the vehicle we found exactly what we wanted but was told it could only be rented online. Also, it was the only vehicle on the lot. We did not have access to a computer or internet at the time. So we went to a Uhaul yard. They had 10 vehicle of the type we wanted but none were available for the two day period we needed. We were then sent to another vendor that had one available. He had only one, but it was what we needed. The person at the counter was new and was not sure how to rent to use. He had to call someone and get direction over the phone. Then was redirected to someone else because his computers were down. Once we were put in contact with the right person we were able to rent the vehicle. Odd thing is I rented the vehicle on my card but was never given a contract or email regarding transaction. My brother inlaw would be the driver, but my sister some how got the email but could not access any of the information or instructions regarding how to refuel or return the vehicle. The recite indicates the correct date that we rented the vehicle but the wrong date of return. The vehicle was returned on a Sunday, the facility was closed but had a drop box for the key. The recite indicates the vehicle return on Wednesday??? We were given no instructions on how to return the vehicle. My opinion is that before you allow vendors to rent your vehicles they should have specific training regarding instructions to the clients.
Russell LPerson renting the equipment didn't have all the equipment that was reserved and yet still charged us for all the equipment not included. Then said to try one of the other Uhaul sites to see if they had it.
James D