If it weren't for the ladies at this location, I would have cancelled our U-Haul corporate account. I reserved 2 trucks for this same week, and on both occasions U-Haul corporate tried to move my reservation to a different location which would have resulted in overage in mileage of 60 miles per trip. The location owner went and personally picked up truck #2 from the other location and brought it to E & Friends for me to pickup for my reservation. These ladies went above and beyond to make sure that our reservation requirements were met. U-Haul should be extremely grateful for them, because if I didn't have a location owner that was willing to help us, then I would have been forced to pay overages in mileage due to U-Haul corporate not providing trucks that were reserved 3 weeks in advance to the requested location. I was so frustrated and the ladies at E & Friends took care of the leg work for me.
Laura W
E & Friends
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Smyrna, NC 28579
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Elizabeth worked super hard to make sure we had a 26’ truck available at our pickup location in spite of uhaul corporate attempting to reroute my pickup location. The communication from E & Friends was outstanding! I am beyond impressed with the customer service I received from E & Friends. These ladies made my corporate move across the state happen.
Laura WStaff was on site and very helpful to my driver, he told me he wishes all u-haul locations were as easy to deal with as this one. Superb service from a wonderful staff!
Sieglinde SDebbie and Elizabeth were very nice and wonderful to deal with.
ARNOLD ANo one was there. Sign on door said hours would vary until they could find help.
Fred G