Absolutely terrible all around. The van was filthy. The attendant didn’t speak English. The communication was terrible and Customer Service did nothing for us. They overcharged our card, added fees we didn’t ask for got the wrong mileage. The gas tank was below empty yet they charged us a fuel surcharge. terrible terrible hopefully somebody from management will call us.
GREGORY H
Clearview Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Snohomish, WA 98296
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Customer Reviews
- 2.5 Average Customer Rating
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The location did not have people that understood how to check in the vehicle. It took over 30 minutes for me to get the key and leave. On top of that, I had included an appliance dolly in my reservation. The site had no appliance dollies, and I was stuck needing to go find something to move a refrigerator with. All they would tell me is 'Refund'. I needed the appliance dolly. Never going back to that location, and unlikely that I will use U-Haul again.
Devin BMake sure to check tire pressure between rentals. Check in/out process was awful. Missing cables on equipment and nobody there to help.
RYAN MThere was no drop box for the key. I used the app to drop off then there was not drop box for the key and the only gas station attendant had a language barrier and appeared not to know where the key went either.
Patrick LI have been double billed ! Please correct and return funds!
HENRY G