The drop off location was wonderful! Would recommend to anyone. However, the main office needs to seriously update their system and communications!!!! Dropped off after hours. Called the next business day to confirm received keys, etc and checked to make sure did not owe any additional charges; was advised everything was good. Received an email stating had not returned Uhau. Called drop off location again and confirmed. Received a certified letter stating U haul was not returned. Called the number on the letter which advised to call Edmonton, Called Edmonton where U haul picked up and advised to call Munfordville location where Uhaul was dropped off as Edmonton is not showing that Uhaul has not been returned. Called the Munfordville office and the very helpful and patient employee on the phone whom we spoke with every time advised she would call and get it straightened out. We were advised the main office, the one who sent the certified letter, did not keep good records and communication with them were not the best. The main office needs to update their system to receive information when a drop off has been entered into the system.
RICKY G
BDR Powersports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Munfordville, KY 42765
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Customer Reviews
- 4.5 Average Customer Rating
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I wouldn't improve anything.
JODY LThe girl was strikingly beautiful.
Richard OI think this rental place needs to grade their property because you couldn’t see where to drive down to get the trailer it was a big drop off to get to the tow dolly!
ROXANNE JJust keep a closer eye on return fuel. Paper said 1/2 tank fuel level was 1/4.
JAMES H