While I was packing my U-Haul, moving out of my house, someone in my apartment complex came along and stole the dolly that I was renting to move. Although I know that's no fault beside my own, but U-Haul charged me $120 for it. While I'm no hand truck expert, I know for a fact that dolly's don't cost that much, not even the heavy duty ones. Okay, I accepted it was gone and filed a report and no one has reached out to me to help me get some questions answered. So poor correspondence. Then while I was loading my belongings into the U-Haul, a lady who supposedly works for U-Haul stopped me, asked to see my contract and continued to accuse me of breaking the rules because a passerby was smoking by the truck. She mentioned that my behavior was off because I put my own bicycle in the back of the U-Haul. She made it seem like I was up to no good. She continued to check my contract while I believe she was off the clock. I did not get her full name. She had brown hair and was younger. She was harassing me on Riverside Ave in Spokane, WA. I've had good experiences with U-Haul in the past but not this time.
JESSICA D
A To Z Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spokane, WA 99201
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Friendly staff. Easy check-in & pickup.
PATRICK RIt seems that the battery may be low. Had trouble turning over (starting) the engine a few times. Low ODO miles (13,172) so batter should be GTG. Gave a “heads up” to the U-Haul rental guys, which by the way, were GREAT!
GREGORY SClean and inviting? What a question, it was a rental shop. Kind of disorganized and did not leave me with a feeling that I would actually get paperwork. The counterperson had to use their personal phone to try to contact the U Haul website.
Steven CGreat drop off. Professional and helpful.
Greg M