There was no refrigerator dolly on the truck. And the place we picked it up did not have one so we had to go all the way across town to get a dolly. Your company changed the location on me, which was very inconvenient. It was totally another town that I lived in. When I went to take my truck back and the keys back, they give us along wrong information from the Dispatch. Although the track was returned at the location, we could not find the dropbox it was dark outside, and they had given us the wrong name for the store in the strip mall so we could not find the dropbox. I had to call, first thing in the morning and find out exactly where to drop the keys at. Which was just one more trip I had to make. Then I was charged for too many days. So no U-Haul is off my list to ever use again.
Betty D
VP Fuels Springfield
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, IL 62702
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great experience when I dropped off the truck.
Cynthia J10 Stars!!!!! Wonderful Customer Service from Summer!! She made it Easy for pick up, any questions asked she was very kind and supportive!!!!!!
Lenita SThe owner/proprietor tried to charge my card $178.00! It was a day late with more gas than it had in it originally. And milage was spot on
Robert C