It's a liquor store. Gross. Nasty looking place. Employee did not speak English well, hard time understanding him. Said he couldn't print a receipt. I first attempted to deliver the truck up the road at the huge U-haul location. Was told I couldn't drop it there, that I had to take it to the liquor store a quarter mile away. What?! Why? My reservation had an open location return. Not sure why I was directed from a huge actual u-haul place to a hole-in-the-wall liquor store. That was weird and made no sense. Whatever. During unloading on Sunday, the key got locked in the truck. I called the south 6th street location. Guy on the phone said I had to call roadside services. I asked for the number. He said it's on the contract. I told him I didn't get a contract at pickup. He basically called me a liar and said "No one leaves in a truck without the paper in hand". I said that I certainly did! Wasn't given anything but the key. Asked again for the phone number. He said get it from your contract. I said again that i didn't get one and even if I had, it would be locked in the truck which was my issue! Asked yet again to please give me the number. He again said get it from the contract. That's about where I wanted to go thru the phone. Really?? You can't just tell me the damn number??? He said "Nope" and hung up. I had originally intended to drop the rental there. But after that?!? It would not have been pleasant. Don't know who he was besides a rude jerk that knows zero about customer service. And when it's zero wind chill out, trying to move, I'm 59 yo.... To say I was pissed is an understatement. Thank you Google for the phone number.
DOLORES D
The Crossing Too
(U-Haul Neighborhood Dealer)
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No dolly was provided that I paid for. Agent told me over the phone that I would be picking up from Clear Lake ave. Just to be sent to a liquor store down the street.
Jack TThey were friendly and helpful.
Tali MThe U haul truck was parked in the grass/mud and covered in snow and a pile of snow in front of it. The key was not in the lock box so the employee at the liquor store there had to call his boss where the key was insid. I was doing a remote pickup so should not have had to be in that situation. I also had to get the truck unstuck out of the mud on my own.
Devon W