We rented this well in advance and when we arrived they could not process payment and were unsure of the rental. It took over an hour to complete the process and we were told several times we would not get the uhaul due to issues on their end. We also returned this early and (3 days) and anticipated at least a small refund and did not receive it. After all the hassle I would have thought we would have had some refund. It was a huge hassle.
CLEON H
City Smoke & Groceries
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stockton, CA 95202
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Customer Reviews
- 4.0 Average Customer Rating
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Perfet
MARIA VWhen I arrived at the scheduled time, nobody was present at the rental store. The store was complete locked up. Called U-Haul dispatch and they called the location I was at with no answer. So they found a nearby second location. I went there, but the truck available had a flat tire, with no other one-way trucks available (but plenty of other trucks). By that time, the original location opened. So I went back and got a truck, a full hour and a half after my original appointment time. I think next time, I’ll try Penske.
MICHAEL DPretty smooth process all in all. Thanks
GEORGE DThe clerk knew nothing and refused to help hook up the trailer. I asked the young man, but he said I could do it. I know this is against U-Haul policies and that he was just lazy and unhelpful. I had no choice but to hook the trailer up myself and do the safety check. I took pictures just in case I was questioned later. In my years of working with U-Haul, I have never seen such a disregard for customer safety. I am in my 60s and pulled my back, connecting the trailer to my truck. I had to go to my Doctor to help with my back pain and I am very frustrated at this lack of professionalism and disregard for U-Haul policies. This place of business should have NEVER been approved as a U-Haul place. The clerk was completely unhelpful and had no knowledge of how to connect the trailer. When I asked a young man for assistance, he outright refused to help, claiming he couldn't. This behavior is unacceptable and goes against U-Haul policies. I was left with no option but to hook up the trailer myself and conduct the safety check. I took pictures to safeguard myself in case I faced any questions later. In my extensive experience working with U-Haul, I have never witnessed such a blatant disregard for customer safety. I am in my 60s, and as a result of connecting the trailer to my truck, I injured my back and now need to see my doctor for treatment. This lack of professionalism and outright violation of U-Haul policies is infuriating. This location should never have been authorized as a U-Haul rental site.
Daniel M