I had reserved a truck for Monday morning at 8am. Arrived at 7:56am. Waited until 8:15.. Numerous phone calls were made to try to contact the business but to no avail. Finally got through on the phone and the attendant shows up at 8:25. She couldn't get the keys out of the lock box and called someone for help. Finally got the box opened, finished the paperwork and we were on our way at 8:48am. The truck was fine with no issues. Returned the truck at 10:00pm. I kept the key so I could return it in person to receive a printed copy of my receipt, and to have her avoid fighting with the lock box again. I Arrived at the business at 8:05. Nobody there. I called and i believe I woke her up. She said that she would be at the office in a few minutes. Sh showed up, asked me to move the truck over closer to the road, then asked me to go sit in my car while she prepared my receipt. I was charged for 3 extra miles and also 3 gallons of gas at an outrageous price per gallon. I fuelled it up the night before and put the gas needle where it was when I picked it up the previous morning. Nothing was done to compensate the extra time I wasted trying to get the truck and trying to return it. Poor business sense. Not impressed by the whole experience. Based on what I went through, I don't think I would deal at this Location again. Disgruntled customer, Wayne
Wayne P
MuggsUggs Towing And Recovery LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Summerfield, FL 34491
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Customer Reviews
- 4.5 Average Customer Rating
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The young lady working was very gracious and helpful. She guided us through the drop off process and even helped guide us when backing the truck into the correct area. I would recommend this location for drop off anytime.
GARAH CI can't comment on the personnel because there was no one there when we dropped off the truck. Because it was after hours, but this location is the closest to me and it was easy to get to.
WILLIAM SFriendly
GILBERTO VThis location did not have the blankets we ordered and we had to be reimbursed.
Valorie J