takes to long to check out the equipment and no information about the trailer he could not even tell me what size tow ball to use
MICHAEL C
Pioneer Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sunderland, ON L0C1H0
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Customer Reviews
- 2.0 Average Customer Rating
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Gave bad directions on where they wanted the truck parked. Then told us we were wrong and wanted it somewhere else. Was rude, slow and his customer service was below poor. I will not do business with this location again.
HEIDI JReturned truck at 12:30pm, got a call at 9:30pm saying we didnt pay and just returned the truck, the lady was waiting for her husband. Unacceptable that someone has to wait for their husband to process a return and then charge an extra day because she didnt know what she was doing on top of the 10 phone calls at 9:30pm
Amy WI went to Pioneer gas bar in Sunderland. The worker took an hour and a half to give me my truck because he was serving customers at the same time for gas. I asked him if I could drop the truck off at a closer U-Haul he said yes drop it there and put your keys in the box. Which I did I dropped it off in Port Perry Ontario. My bill is massive $370. I’m really not sure what they charge me but I only went 74 miles and my rental was 29.99. Because the worker told me I could drop it off at a closer U-Haul. I think they’re charging me at least an extra day because I didn’t take it back there, but I asked them can I drop it off and he said yes. Could somebody please call me? My name is patricia smith. My cell phone number is 416-414-2157. Thank you.
Paticia SPicked up the Vehicle. The owner had a difficult time setting up the pickup. Took pictures of vehicle and picked up. Charged a cleanup fee of 25 dollars but only drove to the location and unloaded. Single driver and left the vehicle as picked up.
John R