Returned truck at 12:30pm, got a call at 9:30pm saying we didnt pay and just returned the truck, the lady was waiting for her husband. Unacceptable that someone has to wait for their husband to process a return and then charge an extra day because she didnt know what she was doing on top of the 10 phone calls at 9:30pm
Amy W
Pioneer Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sunderland, ON L0C1H0
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Customer Reviews
- 1.5 Average Customer Rating
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I went to Pioneer gas bar in Sunderland. The worker took an hour and a half to give me my truck because he was serving customers at the same time for gas. I asked him if I could drop the truck off at a closer U-Haul he said yes drop it there and put your keys in the box. Which I did I dropped it off in Port Perry Ontario. My bill is massive $370. I’m really not sure what they charge me but I only went 74 miles and my rental was 29.99. Because the worker told me I could drop it off at a closer U-Haul. I think they’re charging me at least an extra day because I didn’t take it back there, but I asked them can I drop it off and he said yes. Could somebody please call me? My name is patricia smith. My cell phone number is 416-414-2157. Thank you.
Paticia SPicked up the Vehicle. The owner had a difficult time setting up the pickup. Took pictures of vehicle and picked up. Charged a cleanup fee of 25 dollars but only drove to the location and unloaded. Single driver and left the vehicle as picked up.
John RDon’t charge 1$ per km that’s absolutely ridiculous. You should change your system to ask where you’re taking the truck from and going to and charge a reasonable rate based on that. 1$ per km is outrageous
MATTHEW M