I experienced a one-hour delay during pickup because the location staff could not process the key handover in the system. I had to call customer service myself to resolve the issue. Upon returning the car, the checkout process was also delayed; even after I requested it in person, the return wasn't completed in the system until three days later.
XIAOYAN Z
HondaCraft
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sunnyvale, CA 94086
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Location was fine but U-Haul did a poor job providing access to keys. This is a remote site that has lockboxes. When I went to check in, I was not given a lock box number and combo code. I had to spend 20 min on the phone with U-Haul to get a lock box number and combo code.
ZACHARY WPésimo servicio ! Un lugar horrible y sucio! Peligroso ⚠️ deberían respetar a los clientes !
Darwin ZHave the vehicle ready at pick up time, including giving the customer access to the keys without having to bounce by multiple service agents. Don't lie about the fuel levels.
LuisAlberto ZI had ordered covers and a dolly to go with the truck. This location didn’t have either but didn’t tell me so they just took it off my order. How am I supposed to move stuff without the dolly. So I had to go get a dolly and buy covers . What’s to point of having it as an option if you’re just going to take it off when customer comes to pick up. Super inconvenient. The truck was clean and key easy to get. But beware no WiFi in area so may take you forever to load up the pictures that they require.
Amber P