There was an inconsistency about the pickup time of the vehicle. We were told we could pick it up at 8 am. We arrived there only to be told it would not be available until at least 830 am. We returned at that time and picked up the vehicle. We were asked how many kilometers we would put on the vehicle and advised it would be between 50-100 km maximum (ultimately it was just over 60 km). We were told that was fine as it was just an estimate for record purposes, and that we had paid for the use of the vehicle for more than that alloted amount of km. We returned the vehicle at 230 pm (same day), after filling it with gasoline to where it was on pickup. After the vehicle was inspected and the final billing was made, we were advised of an additional expense for the extra <15 km. This was contrary to what we were told by the staff person at arrival. There was an additional charge for these km, but no discount for the early return (we could have had the vehicle out until the next morning. While grateful for the use of the vehicle, we found the inconsistency in the direction and information provided to be somewhat off-putting. This is the rationale for our rating, and while I would recommend the location to others, I would also remind them to ensure they were given accurate directions. Thanks very much.
THOMAS B
White Rock Surrey U-Lock Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V4P1A3
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Customer Reviews
- 5.0 Average Customer Rating
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Everything was ok, but thought it was pricey
TEDDY PWas a smooth process. The 5/8 hour of a fuel tank was different. Why not pick it up full bring it back full?
MICHAEL LGreat experience
William CThe individual i dealt with was great, from the reservation, to outdo up and return he was great! 👍😀 The process was easy and quick
DOUGLAS M