U-Hauls Mobile pickup process was a frustrating experience. It was not clear when I was making the reservation online that the entire process was via the app. My experience with the app was very poor. The app would not accept clear pictures showing the mileage and fuel. The app took multiple tries to recognize I was at the location to begin drop off. The concept of mobile pick up is fine but the app provided a poor customer experience.
Todd P
Todds Auto Detailing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Syracuse, NY 13204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The one problem we had was trying to figure out the app. It was confusing trying to get to the point of paying and getting the keys. When people are already on a timeline and it takes a lot of time to get through an app it just frustrates them. Once we got thru that section, it was pretty seamless.
Patricia LNothing. Everyone was so kind !
DANA DFirst attempt at remote pickup of the truck had the key missing from the lockbox
Adam KWorkers spoke very polite, were very helpful but Make sure all equipment is up to standard.. equipment needs to be checked and maintained. Is not their fault. Snow covered all the equipment and trucks .This isn’t an official U-Haul place
Bryan A