I was called the day before my reservation and told my pickup location was changing to a furniture store 30 minutes away from where I originally planned for pickup The day of I went to that furniture store and was told I did not have a reservation and that they did not have the van I requested. I was then told I needed to go to jjs tire to pick up the van When I got to jjs tire I was greeted by a very young person- likely a minor- who was the only person in the entire place He had no idea why I was there and ended up video chatting with his mother who walked him through the uhaul process on the computer which took about 45 minutes All in all this ended up taking over 2 hours on moving day which put me way off schedule to be done in time for my kids to get off of school, caused a great deal of frustration and was just generally a pretty bad experience. I will be looking into other options for a moving van in the future
JAMES S
JayJay Tire Plus LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33610
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Customer Reviews
- 3.0 Average Customer Rating
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It was a late drop off so I didn’t see nor speak to anyone
Simone CThe rental agent did not speak English. He had to call someone bilingual on speaker phone to walk him through the computer. I reserved an appliance hand-truck and had to explain that he did not give me one. He only had a regular hand-truck, which I did not need. Took over 20 minutes on the phone to get removed from my bill.
Richard BNot happy I feel like I was overcharged first I made a reservation on the 56 store on Tampa Florida and then at the last minute he called me saying that they don’t got the truck that I had to go to Jay jay tire shop and I feel like they overcharged me to rent the truck.
MIGUEL SCarlos was very nice and he took his time to help me out
riggins s