No one was on location when I showed up to pick my rental. I arrived early around 10:50am for my 11:00am reservation. I reached out to a representative to understand how I would be getting my rental. They informed me of this and told me they are pulling into the parking area now. After 20 minutes and no one showing up I had to call back as it was 15 minutes after my scheduled pick up. Upon making a call i was still informed that they would be there shortly. I eventually got the details for my rental but had to buy an extra hour which I was told would be free due to the representative running late. Not a great experience
David B
Destination Trucks
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4N2P2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The staff over the phone provide adequate support for rental pickup. The location is easy to access with safe parking lot.
Wai CHappy to arrange a specific time to meet with representative was annoying. I should be able to access this from my phone. Additionally I was charged for 2 days when the van was clearly returned well within the 24 hour. Again because there was no one present at side I assume they were unable to document that. I received a bill saying the van and to return after 7 p.m. but I could guarantee this on the lot at 130. I am sure the local cameras would confirm that
Scott GOur representative was incredible. Very friendly and professional. Would highly recommend.
Sasha VDue to additional charges and not as per ad.
Vidya N