Agent was rude. Made an online reservation exactly because I hate dealing with rude people. Walked in, he didn’t even acknowledge me, just sat in the little side room with the tv on loud watching whatever sport he was watching. Google maps said the location was already closed so I figured it may have been someone working after hours and left him alone. Thought I’d just pick up the truck through the inline reservation anyway. I completed the online instructions, found the truck, etc then went inside to pick up the keys. After looking around a bit he calls out and says “your keys are here.” Then something along the lines of “its says it on the sign the keys are here” but in an ignorant “you dumbass” kind of way. Literally saw no sign for keys pickup, the app just says go to the side to pick up the key. No interactions with the guy besides this and he did not leave an impression where I could say “staff is friendly.” Truck had low tire pressure too, which had to inflate and make a detour on the way with the truck adding miles and cost.
Tamin K
West Valley Moving
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tracy, CA 95304
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Customer Reviews
- 4.5 Average Customer Rating
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Alvin is on top of his fleet of u-hual vehicles and his staff follows by his good example and ethics you can be sure that Alvin and his staff will always do the best possible to accommodate you and your u-hual needs I highly recommend 2365 East st, Tracy,Ca. 94376 (209)229-4448) u-hual services and u-hual products from this location
DANIEL RTruck had problems with the rear left wheel bearing when given to us. Very dangerous and should not have been rented out. Had to change vehicles in Albuquerque, NM. They were also late getting me the vehicle.
NICHOLAS DThere were no signs that this address has any U-Haul service at all. In a small village of Tracy CA, all we could see at the address was a bowling alley and a diner. Nowhere was any signs posted at all about the presence of U-Haul service, which was in the rear of the building in the back side. It was a horrible experience as we were sure we were lost. We called customer service and after 15 mins they insisted the location address was right and that drop box for the key is there but could not help us locate the U Haul parking area at that address. We had to literally scout the parking lot around the building at night on foot to locate the parking area around midnight. Very stressful experience.
Bhatt VCould not have been easier and could not have been treated nicer
JOSEPH G