They were very helpful.
Timmy M
Parcels Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Trussville, AL 35173
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Customer Reviews
- 4.5 Average Customer Rating
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Experience was great except for the used women’s pad in the back of the truck.
Nasir JOverall my experience pretty much sucked, the fact I reserved the larger trailer and was forced to downgrade to the smaller one..... I reserved the larger trailer at this location. I was supposed to pick up at 830am. I received a call, whilst sleeping still from another location who turns out wanted to tell me my reservation had been switched last minute to their location, who was over an hour away instead of 20 mins. I set my alarms accordingly. Giving myself a few mins to get dressed and get to the pickup location. Of course, that was not giving enough time to go to the new location over an hour away. Had to call the main number to try to get another trailer. First lady I talked to didn't help much. Second lady was good, I was able to reserve a smaller trailer at the location I was originally supposed to pick up at. It basically f'ed up my ENTIRE WEEKEND OF MOVING having the smaller trailer, which couldn't be picked up until 1030 that day. I'm literally in the process of BUYING MY OWN TRAILER BECAUSE YALL WERE SUCH A BAD EXPERIENCE AND SUCH A PAIN TO DEAL WITH. I WOULD ONLY RECOMMEND YOU PEOPLE TO MY WORST ENEMY. I HATE YOU. I will say the male employee I encountered on pickup Saturday 16th at 1030 am was an absolute delight. The lady I encountered upon return was... Not the worst. Kudos to the dude tho, he was super cool, very nice, hooked the trailer up for me and was absolutely the best I've dealt with over the years renting uhauls. And yes I'm literally looking at spending $6k on a trailer to avoid the nightmare that is U-Haul. It was literally THAT BAD.
Kristen HThe price I was quoted was definitely not what I paid
Dede PI have rented from this location like 3 times but after I get my final receipt I expected a refund this time in miles I used because i told them that I was only going to use 60 miles and I didnt use the mileage so I expected a refund on that
TERESA W