The Storage facility person never greeted me. He told me where to disconnect, and then he left me alone to disconnect. The spot where he left me was slightly had a slight incline. After disconnecting the trailer began to roll backwards. I had to run to stop it. Now I was 25 feet from my truck. I could leave the trailer, but it would crash into a storage building. I had to hold it in place. I screamed for help, he never came to help. I was stranded for 10 minutes, trying to figure out what to do. Eventually I was able to drag the trailer back up to my truck and reattached the safety chain. I used my own wooden blocks as chocks. He never said sorry. Never a word of thanks saving the trailer and his storage building. Never thanks for the business. The WORST U-Haul experience in my life. I’m 67 years old, dragging an enclosed trailer up an incline to save your trailer and his property and never said sorry, thank you, or offered to lift a friggin finger to help me. I was panting, sweating, nauseous from fighting with the trailer. Awful, awful awful!!! Please, I would appreciate a call to follow up and talk to someone. Thanks
MATTHEW E
Uplift Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Trussville, AL 35235
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