We got a brand new 4x8 trailer (with the much-improved new hitch) which was terrific. The woman at the Tucson pickup location was great -- helpful, informed, and friendly -- we will go back to her next year. Dropoff couldn't be done at the closest location to us in Michigan as their lot was full, but we called the next closest place and they were willing to take the trailer. Only complaint was that when we first called in for the return trip we were told the price would about 25% more than it was on the trip out. The reason given was bogus, and after a short argument we were given the same price as for the trip out. Trying to add to the price on every call doesn't endear you to your customers when the trip is identical in both directions and there are plenty of trailers available. (I also was unable to add insurance to the order after it was placed online -- the app would not let me complete that process, though insurance was easily added when I picked up the trailer.)
PAUL R
Clearhome Storage Vail
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tucson, AZ 85747
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Customer Reviews
- 4.5 Average Customer Rating
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Mr. Steve was very helpful. Definitely recommend this U-Haul to my friends and family
VINCENT RToo expensive for a 2 hour rental and 30 miles.
MICHAEL CThe employee there was also great.
JORGE GNo issues. Excellent Service from Shannell . Very kind, and helped me complete the walk through process. She is so engaging and takes pride in helping customers. I Appreciated her help. Definitely would come back and recommend to others . Sincerely , Gerald
GERALD B