Horrible staff The truck I rented became unavailable. U-Haul compensated by giving me extra days. Not money off of $760.02 that I paid. So I had to go to another town to pick up the truck (thank God for family). I drove 900+ miles dropped my stuff off and returned the truck. On time. Took a nap and realized the woman I dropped the truck off too was incompetent and didn’t do her job so drove 30 minutes back before they closed to make sure I got my truck returned on time so I didn’t get charged. I’m just trying to start my life and this was just a horrible first experience of moving away from family. Just have family/friends help you move. Id pay double to never experience this again.
Kaylyn M
Airport Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tumwater, WA 98501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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To start the whole cabin was full of dog or cat hair. Then truck was so loud and sounded like it was gonna blow up. Then drop off there was no place to park the truck no key drop box. This place is not setup to rent U-Haul trucks. The whole drop off and cleanliness of the drop has put bad taste in my mouth about the company. I also received a call about the parking and keys which the owner should know she has no proper key drop or parking for after hours. Really not impressed with this company.
Jeffrey HNone great rep. Was using them for storage anyways. Suggested I leave truck with them when finished.
KEVIN BThe very best customer service I’ve had in a long time!!
JANET SJanice was great and had excellent customer service and engaging
DAVIN P