Horrible staff The truck I rented became unavailable. U-Haul compensated by giving me extra days. Not money off of $760.02 that I paid. So I had to go to another town to pick up the truck (thank God for family). I drove 900+ miles dropped my stuff off and returned the truck. On time. Took a nap and realized the woman I dropped the truck off too was incompetent and didn’t do her job so drove 30 minutes back before they closed to make sure I got my truck returned on time so I didn’t get charged. I’m just trying to start my life and this was just a horrible first experience of moving away from family. Just have family/friends help you move. Id pay double to never experience this again.
Kaylyn M
Airport Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tumwater, WA 98501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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None great rep. Was using them for storage anyways. Suggested I leave truck with them when finished.
KEVIN BThe very best customer service I’ve had in a long time!!
JANET SJanice was great and had excellent customer service and engaging
DAVIN PWhen we rented the U-Haul truck we were not required to take pictures of inside the truck only the outside. When we got to the moving site we realized that whoever used the truck previously had not cleaned up afterward. They had used it for drywall and there was white debris everywhere in the truck. We were on a time deadline so couldn't take back. If they could assure the cleanliness of the truck that would be helpful.
MATTHEW H