The pickup location was not a professional location. It was out of someone’s yard and it was completely unattended. There was garbage and beer cans around the yard where the pickup area was. The pickup and check in process was difficult particularly because of the lack of cell service and WiFi connectivity in the area. There was a person who drove up at one point who wasn’t affiliated with the business who was no help at all but the person running the business was nowhere to be found. It took us 2 full hours to complete the check in and pick up process. Very unhappy to say the least. I was told when I called the U-Haul customer service line that a manager would be contacting me regarding this matter but no word and that was the day we picked up the truck which was Sunday the 24th and it is now Friday.
Daniel F
PTO Freight And Logistics
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tyler, TX 75708
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Customer Reviews
- 3.0 Average Customer Rating
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Not a very clear location, nobody available at 4pm with the hours stating open till 7
Tammy HThe guy was nice but reeked of marijuana, I won't be using this location again.
Sarah AThe man was great. Very friendly
ADAM MTrash everywhere and junk sitting around the house. The man helping us was kind and knew his stuff but the location made me want to turn around and try somewhere else.
MARLEIGH C