Our truck was given to another customer that had discovered a problem with the roll up door. We than had to wait an hour for our rental, only to be given the broken truck. We agreed, but were irritated that we were delayed and given broken equipment. But we had limited time for our move and needed to get going. The pickup location tried to fix it but could not. And they did not call us in advance to let us know our rental was not available.
SUSAN H
RW Auto Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ukiah, CA 95482
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This location did not have the appliance dolly I requested. They gave me a regular dolly and did not make the changes in the contract adding additional fees and delays in my return process. The representative at the facility told me they would fix the dolly mix up and they did not. Know I am having to fix their mistake. I am on the phone with customer service. This is a huge inconvenience.
DANIEL GMy experience with the Uhaul Corporate website has been awful. Please review your procedures. It's the corporate service that is off the rails and unusable. Local service is fine. Always call local and skip trying to use Uhaul that doesn't work. No idea of what equipment is where and you have to drive there to see.
CAROL W