I was charged for fuel after i returned the vehicle. This location claimed that i used 18 gallons of fuel after I left with a full tank. This is a joke location… how can a total of 67 miles equate to 18 gallons of fuel consumed?. It’s either someone is playing games , incredibly naive or incredibly stupid! Will never go there again. U-Hall, please pay attention to this location and thank you for understanding and refunding my money.
Obiora O
Atlanta's Premier Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Union City, GA 30291
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- 3.5 Average Customer Rating
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I want to express my significant disappointment with my two recent experiences at your Jonesboro, Georgia location. While its proximity to my home is convenient, the unreliable service has made it an unsatisfactory choice. On June 24th, I had scheduled a pickup. Despite confirming availability and arrangements for key pickup several days in advance with the owner, I arrived to find the office closed. Calls to the listed U-H number pasted to the door went straight to voicemail. I was forced to contact U-Haul customer service for assistance accessing the equipment, only to observe several other frustrated customers arriving and leaving in the same situation. Similarly, on August 16th, I scheduled a 10:00 AM counter pickup. The office was again unstaffed, and calls to the location were unanswered. Again, I observed other customers arriving at the Jonesboro location only to find it closed. Once more, I had to resort to contacting U-Haul customer service, who ultimately directed me to the SPEED AUTO ENTERPRISE location on 337 Bay Street, Fairburn. This alternative location, a mere five-minute drive away, provided excellent service. My experiences highlight a consistent pattern of poor service and unreliable operations at the Jonesboro location. While convenience is a factor, it should not come at the cost of reliable customer service. The 3.5-star rating this location boasts online does not reflect my experiences, and the consistently closed office during advertised hours raises serious concerns about its operational competence. The SPEED AUTO ENTERPRISE location, in comparison, proved efficient and helpful, making it a far superior alternative. I have already provided feedback to a U-Haul customer service representative, but I felt compelled to reiterate these concerns directly. I urge U-Haul to address the serious shortcomings at the Jonesboro location to ensure all customers receive the dependable service they deserve. We should not be forced to compromise quality for convenience when utilizing your services.
SHIRLEY DCan't say enough about the kindness and professionalism of the owner. We had an issue with the trailer we had rented, lights were the issue not 100% positive if it was our equipment or the trailers because they also didn't work on an onsite uhaul truck but worked on a different pickup. Regardless we made arrangements to upgrade to a drivable small truck that was fair to both of us and he got us on the road quickly to meet a move deadline for our daughter moving across the country for college. Everything worked out perfectly and his professionalism and kindness shined through the entire process.
DAWN MPoor location to rent from. No one is there. The times given by dispatch don’t match the yard hours. Difficult to reach anyone without multiple calls.
Larry GOnly issue the inside had a bad smell like maybe something spoiled or mildew inside
DELVIN M