Provide the proper equipment at the pickup location for the employee to be able to place the trailer onto the tow vehicle. The young lady at this location was very professional, kind, and courteous. She apologized that she did not have a trailer tongue jack on hand to be able to pick up the trailer tongue by herself and place it on the hitch ball. She asked if I would be willing to help, and mentioned that if I was not willing to help her she would call someone else to come in and have them help her. I was gladly willing to help her. Please look at having the proper equipment on hand at the rental location so that employees like this nice young lady have the resources required to perform their duties properly. In closing I will say that after the hookup was completed, she was very thorough in checking all the lights, and rechecking all the tongue connections to the tow vehicle. She also apologized again for not having the proper equipment on hand. You should be proud to have someone of this character and consciousness representing the Uhaul brand.
JAMES H
Newer Elements
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valparaiso, IN 46383
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Liked that drop off area was large enough and clear.
Jeffrey MThe gentlemen met me at the drop off area and guided me on where to drop my tow dolly.
COURTNEY LWe originally had a reservation at the AmeriPawn on Lincoln Way. The two people working for U-Haul had no idea how to use the computer system, struggled to process the person’s reservation in front of us, we waited for 20 minutes past our reservation time and decided to go to the Newer Elements location. Quick & easy. Friendly staff.
ANDREW SEverything was excellent. No problems whatsoever customer service was above and beyond anything I expected.
BRIAN O