TERRIBLE TERRIBLE TERRIBLE experience. I chose this location, because nearly every other u-haul location has also been bad, with one exception, that didn't have the trailer I was needing. I showed up to pick up my reserved trailer, and the place was closed. Hours said 7am-4pm. I was there at 9am. Called the phone numbers on the sign for if no one was there. No answer. Called u-haul for help. Put me on a 40 minute hold. Had to hang up. I was wasting time. The location finally called me, and all the girl kept was was, "we not open. we not renting" What does that even mean? There were U-hauls all over their lot. When I tried to merge her in on a call with U-haul, she hung up on me. I was told that my reservation was guranteed, or I would be paid 50 dollars. So.....where's my 50 dollars?
Daniel V
Horizon Fence & Construction
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valparaiso, IN 46385
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Be clear where the keys are left when people are using mobile service.
Lisa BThere was no one available to help with the process. No one on premises. Took several phone calls and almost 2 hours to get through the process. Then the straps on the trailer were useless. I provided pics to the dealer.
James JJohn took great care of me and made sure that the rented item was in excellent working condition. Thanks.
REX SFriendly, efficient staff.
LARRY W