Was waiting longer than expected for my rental. They didn't have my dolly at pickup location so I had to go out my way to pick up one and they added the extra mileage to my final bill.
Matthew D
The Wood Shed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valrico, FL 33594
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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I have used U-Haul a lot recently with different reasons (trucks, trailers and supplies). I have been using the new location in Brandon and found they are not good and I have had to wait over an hour once and 45 minutes the next time. One time I was scolded for being late, but I was in line on time, they just took forever. The other time the two employees talked to each other more than the customers. In my displeasure with the new U-Haul location I decided to go to the Wood Shed to get my rental needs met. Why didn’t I do it sooner! The gentleman who runs the place is super nice and friendly, I was in and out in minutes. He made me feel like a customer, not dollar signs. You need employees like this at your actual location. It’s sad when your satellite company has better customer service than your actual branch. Shame on you. Hire or train better people, send them to the Wood Shed to learn actual customer service.
STEVEN SGREAT EXPERIENCE AS
AARON GKenny was very helpful.
STEVEN KVery friendly, clean establishment, good equipment and they make sure you know what you need to know before you leave and your equipment is safely hooked up
BRIAN D