Great experience
WILLIE R
Galaxy Oil LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valrico, FL 33596
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The attendant was rude and first told us that we had to pay $51 in addition for extra mileage. Then he changed it and charged $113 saying there was also a late fee and other fees. We arrived only 40 minutes late to turn it in because we couldn't find the location and the construction on the way there. I did pay it but will never rent another uhaul. I'll rent from Enterprise next time. Enterprise never has surprise charges and is always straight forward with charges.
ROGELIO DI ordered a smaller truck online and when I got to the location to pick it up, I was told that it was not available and that the only one they had would be an extra 10 dollars. Due to the reason, I needed the truck and the timeframe I had, I just took it. Then when I got the receipt, they charged me money for Safe Mode which I declined, and they charged me for the wrong mileage. I only drove 19.4 miles, and they charged me for 50. I would like a full refund please. I will never use this location again. I would also like someone to contact me about this, preferably a manager.
Kevin SReimburse me for the additional fuel I paid for out of pocket, as the truck when received was less than 1/4 tank full. I filled it up there and informed I would be reimbursed, then returned it full. If I was supposed to return it 1/4 full that was not told to me, I was told it needed to be returned 3/4 full, yet I received it 1/4 full.
Daniel SNo improvement needed.
GARY A