My preference is to rent from a Uhaul full service moving and storage facility, yet unfortunately the availability for the size truck needed was at a neighborhood facility. For my initial online inquiry, the listed price was surprisingly higher than expected. The next day online search offered a rate about 50% less with an additional discount to a drop-off location 38 miles away from my destination. So far so good with a price now about 1/3 of the original! Online checkin went smoothly. I have been a Uhaul customer for over 50 years having rented various size trucks, trailers, and installation of several trailer hitches and wiring which have been good to exceptionally good experiences. Although the rental truck was new and in great condition, the rest of my experience at the pick up location was awful. The facility did not open until 9:30. To his credit, the sole onsite person immediately informed that this was only his second truck rental. While checking in I was asked for information that had already been provided including my driving license that had been photograph uploaded. So far not an issue until the contract was printed with a price 3 times higher than agreed to online. Fortunately I had printed out the online information and had it available. After 35 minutes of attempts by the agent to save the discrepancy on his computer and a lengthy phone conversation with Uhaul personnel, I finally left confused and exasperated with what should have taken 5 minutes. Without my copy from home, is questionable whether the agreed to price online would have been honored.
Gary B
Van Mall Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, WA 98661
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Smooth overall experience. I will be using this location moving forward.
DENNIS AI had a really fun, good time with the employees there
NICHEETAH BThis was the easiest, best, and cleanest U-Haul vehicle I’ve ever rented. My company uses U-Haul vehicles on a regular basis and we will not go anywhere else again! Major kudo’’s to the staff!
LARRY BFor those who are technically challenged: using the U-Haul app on the cell before pickup and after dropping off the U-Haul rental was a bit challenging.
Sharma N