Great customer service, fast and effective, but there is no frills
Devi M
Island Rent A Car
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V9A3L1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was dissappointed they didnt have my large appliance dolly which I needed. Instead they gave me a small dolly 3 dollars cheaper which I didnt use as it would work on large freezer. Also the windshield cleaner was completely empty so couldnt see through windshield. The gas was a little under full but when I gilled it up it went way past full costing 45 dollars. Im sure it would of only cost 30 dollars for me if it was filled properly. Other than this I had a great experience as guy was very friendly and not his fault wrong dolly is there. Uhaul should of let me know its not offrred at this location.
Myrna GReservation was for noon, showed up at 11:50 and there was nobody on site. Had to speak to the mechanic shop in the back to get someone to come to the office. When he got there at 12:15 he didn’t use my online check-in and had to re-enter my information all over again. He had to try multiple times before giving up and giving me the keys without finishing it or taking payment. I was charged to my credit card during my time with the van. When I returned there was again no one to deal with the return and I ended up handing the keys to someone related to the business but had no other interaction. Felt very sketchy and took photos at the beginning and end of my trip just to be sure. Would never recommend this location to anyone looking for a U-Haul, just appears to be another revenue stream for a lazy business in my honest opinion.
Tyrus FOur experience was very good. The young man who was the contact was very nice.
Alan hHello - this is a thank you for Patricia, who got back to me promptly when I raised an issue on this order. THanks for reversing the insurance charge. I did realize that I did not get charged for fuel. (There were offsetting fuel entries on the final account statement that added to zero).
Harold T