The gas tank was empty when I rented it. I was told to fill it to 1/4 tank and return it that way. Any time I have rented a truck from UHaul, I have returned it with the same amount of fuel it was issued to me as having. The guy that rented it to me said I would receive a credit for returning it with more fuel than it was rented with. This place seems shady because the online rental paperwork showed it as having a quarter of a tank of gas when it was issued to me, it was empty when it was issued to me. I asked where did I have to drop the truck in Williamsburg. The guy said I could drop it at the nearest location. The nearest location was on Merrimac Trail in Williamsburg but they didn't have a drop box. I had to drive to the storage location off of Ironbound Rd to drop the equipment. Make sure the fuel level in the truck matches the contract being issued to the renter. Don't tell the renter that they can drop the vehicle anywhere when they can't.
LORIE J
Shell Lynnhaven
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23453
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Customer Reviews
- 3.5 Average Customer Rating
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Everything went very smoothly in my point of view for my situations.
Larry PI don’t like how they charged my card with a whole bunch of unnecessary fees and charges that doesn’t really add up to my rental
Davion MThere was clothing left over from the last tenant
Ronald BDropped off at a Shell. The only person there didn't know what to do and didn't really speak English He had to call someone who didn't seem to know. We took pictures and finally just left We got a discount to go there Never again will I do that
DAVID E