On the day that I was supposed to drop off the uhaul in Waseca, MN the app was telling me to take it to Manakto which would have added 1.5 hours round trip, when the town that I selected was only 15 minutes away. A few days after I dropped it off, I received an email from uhaul telling me that the unit that I rented had not been dropped off, even though it was dropped off at the date, time & location that I selected. Just 2 days ago, I had $45 taken out of my account for "dropping off at the wrong location". After an email to uhaul and a complaint to the BBB, I got my money back. The reason that they wanted me to take it so far out of the way was to "help other families have access to the vehicle" with no regards to trying to force the renters to go out of their way to drop it off. No discount offered at all.
Konnie H
Everest Apollo Waseca
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waseca, MN 56093
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