Well, first off...I couldn't get the U-haul at scheduled time because the previous person was still using it.. The previous person was supposed to return the truck by noon (my scheduled pick up time) but seems like the workers had no idea that the truck was not back as scheduled...So she called the person when we were at the counter to ask if he's on the way with the truck (they should have called the guy before we came to make sure the truck was coming back as scheduled for the next reservation). Unfortunately the person wasn't able to return the truck for another hour...so we had to drive back home to wait. Second, I reserved the U-haul for 6 hours because we knew that we needed that much time... so when we found out that we were unable to use the truck at noon as scheduled, we had to switch some plans around and when they called us (an hour later)..we couldn't pick up the truck until 2 ish so that cut our time pretty drastically. Nothing towards the rep that was helping us. She did what she could given the systems that she had. It would be helpful if they had some kind of alerts to when the trucks are due to be returned. Maybe the reservation system needs to be updated with which times are available/taken and schedules can be an hour apart for sanitary reasons.
Moving Truck Rental in West Sacramento, CA at U-Haul of West Sacramento
Moving to or from West Sacramento, CA 95691? Get FREE truck rental rate quotes at U-Haul of West Sacramento.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul of West Sacramento
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from West Sacramento, CA.
Cargo vans and pickup truck rentals in West Sacramento, CA
U-Haul cargo van rentals and pickup trucks in West Sacramento, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in West Sacramento, CA 95691. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The staff was so helpful through the entire process!
The customer agent - Paula Hoyle - was awesome. So kind, so knowledgeable. She had a can-do attitude and swiftly go the trailer hitched. Thank you!
The west sacramento location is amazing. The online portal customer service and el camino location are horrible. Im still waiting on my money to be refunded to me for stuff I never ordered or received.
Have the equipment available where you claim it is. Where is confirmed not 50-100 miles away
smooth in and out.
I don't remember the name of the associate that helped me out at the West sac location she had purple and teal hair and some tattoosâ€¦ I found her to be very professional and definitely added to my overall rental experience.
Clean, quick, easy and efficient. Very friendly gentleman in the office. Answered all of my questions and I was in my truck ten minutes after walking in the shop! Excellent 10 rating out of 10!
There was only one staff member present at the time we arrived for pick up, which led to a bit of a wait, but she was working hard and had an upbeat attitude. We were able to get on the road within a reasonable time. The return was very quick and easy. Overall a very good experience.
I reserved my truck and trailer almost an entire month ahead of my needs. Getting a call less than 24 hours ahead of my pickup time was unacceptable. Being told in that call that there wasn't a car trailer (which was part of my reservation) anywhere in the state of CA for my use, was even less acceptable. It was also inaccurate. I was able to secure a trailer myself by calling locations after your dispatcher gave up. I was told none in 200 miles could be found and I found one 20 miles from my house. A month is plenty of time for stock to be scheduled and transferred from one place to another if needed in order to meet the reservations you confirm through your system. Your dispatchers not being able to locate something in your system that I was able to find is ridiculous. Then came pick up... As I walked into the office, I heard the lady at the desk telling the customer in front of me that his 26' truck was at Mather, which is on the opposite side of the city, and that it was the only 26' truck they had. My truck wasn't at the location as I was assured it would be on my phone call, at 8am when I arrived. In fact, it wasn't due back to the pick up location until 4pm which cost me 8 hours of loading. I had to call off a dozen people that were in route to my house to help load the truck, as well as significantly cutting into my first â€œdayâ€ of rental. I was told by the onsite manager that she would call and confirm that the truck would be ready for me by 4pm, that call never came. I called the store just after lunch and found she had left for the day and left no instructions for anyone to confirm with me that my rental would in fact be available. Thinking I may be able to repeat my luck with the car trailer, I searched online and found that a Roseville location showed available 26' one way trucks. Called the store, and that information was inaccurate. Your stock tracking was wrong again. The gentleman that had to drive to Mather to get his rental was offered a discount, I was offered nothing. I asked, they declined. I was put through an ordeal with this reservation that could have been completely avoided had your systems been up to date, accurate, or even remotely useful with coordinating reservations and equipment stock. Relocation halfway across the country is difficult enough, we did not need this added stress and emotional distress added and it could have been avoided with better inventory control, and better customer service on your end. I now find myself in need of an additional one way rental and I am beyond hesitant to go through your company. In fact, not being a person to write reviews of any kind, I have taken the time to write this extensive letter to you and after having a cooling off period I am going to log into every review site I can get on and relay the exact information.
The lady who helped us was so nice! She was extremely professional and kind. I felt bad for her because the people checking out in front of me or really giving her a hard time because they could not understand they paid an additional charge because they went over the mileage. Your employee was so patient with these people and explained repeatedly the additional charges all the while making those of us waiting feel acknowledged.
The sun visor was missing on the driver side that made a very uncomfortable ride and having to rent the truck to the same location was a waste of time money and gas I thought that was ridiculous when having to drive out of state I will look into a different company that does one way rental next time
Easy check in and check out, employees were very helpful.
However, I will never use uhaul again, very inefficient reservation process
We were redirected to this location. Originally we had made a reservation for a Toe dolly in another town; but UHAUL gave it to someone else-even though I had paid for it!! As a company, you don't have the proper technical system to prevent this from happening??????
You have only one person on the computer and in the office. Helping all the customers with everything, I have had to wait for 45 minutes. Yesterday, pick up a 17-foot van. The person on the computer gave me the keys, told me it out in the yard. Had to go through 5 different vans before I found my van. Employees are overwhelmed, customer services are not good. I wish another company was available to give Uhaul competition.
Great gal working the desk. Experienced and great with hooking up trailer. Fast in and out.
Everyone was nice and quick. There was a lot of customers even and it was still very fast.
Great customer service, the equipment was well taken care of. The whole renting process went smooth for me , and I will definitely be coming back to this location.
The location feature for late drop off has twice failed to work for me in the last month. Fortunately, the staff at this location has been understanding and I have not been penalized. I hope whatever the problem is is addressed as I don't want to continue to rely on the understanding of staff who may be taking chances.
This location is fine. The problem is corporate which absolutely sucks. Reserved a trucker with an auto trailer in San Francisco. The DAY BEFORE I was scheduled to pick up the truck I was told that there are no trucks or trailers in SF. The only truck with trailer was apparently in Morro Bay (230+ miles away) and I had less than 24 hours to go get it while also trying to prepare for our move. Or the other option was to pick up a truck without trailer in Sacramento (2hr drive each way). So I had to waste most of our last day in the area to get one-way transport to Sacramento and pick up the truck. I called corporate on the way to the Sac location to confirm that they had the truck and was told they did. When I arrived, I was told that the truck that corporate had said was mine was already reserved by another customer. Thankfully (for me) I was given the truck which means that the other person was screwed by U-Haul. And, because they didn't have a trailer like I deserved, we had to leave our car in the area. Now we get to fly back and drive our car 500+ miles. U-Haul's absolutely atrocious service means that we'll have to spend hundreds of dollars and several days to retrieve our car. You suck, U-Haul. You suck more than I can put into words. Screw you.
The truck streeing was horrible. Almost lost control several times. The was a leak in the roof, so I qas wet a great time of my trip. Rhe reservation process made my want to commit suicide! Every time I called in to check something, they changed eveeything and tried to change me more money. Xomplete incompetence! Had to drive half across Cali to pick up the truck on the hottest day of the year. Never rent from them if you have a choice!
Thank you for your great help!!