I was not informed that I was setup for a self-service pickup or drop-off, so I had to call uHaul at pickup for 30 minutes while they got me the key code. The location was fine, but I should have been made aware in advance that self advice was even an option. I also wish I had gotten a larger truck. As soon as I saw it I knew it was too small. The gentleman at uHaul who helped me schedule my rental was very reluctant to get me a larger truck and told me that a 20' truck was enough for a 4 bedroom house, which it most certainly is not. I'm a very skilled mover, and this truck was simply too small. We need at least a 24' truck, and I wish the customer service had been more insightful and helpful with this matter.
james b
Pro Line Property Maintenance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Seneca, NY 14224
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Customer Reviews
- 3.5 Average Customer Rating
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This location is not open Saturday/Sunday so no personnel available to assist.with drop off. We used your “Self Drop Off” feature on U-Haul app. The app worked well and is easy to use. This location is tucked in back of an Industrial park so more U Haul signage would make it easier to find.
ALAN Dafter a 6 hour drive arrived before noon the building was closed. just drive round back and meet some dude in a truck no rest room available. the lot was encased in ice. and needed to break out all the ice on the wheel dolly in ordered use it, ratchet straps were frozen and jammed
jason rTerrible experience at this location. The people were great, however I rented here twice now and have always had a problem picking up/returning a vehicle or there is some error being charged way extra for some reason at this online pickup location. Do not recommend. Firstly, I went to pick up the uhaul I reserved to find out it was not there and had to wait an additional 40 minutes for it. Upon returning the vehicle, several days later I was charged an additional $340 for an error on uhauls end that has yet to be resolved. Diana, the customer service rep I had to call was very rude, unprofessional and very unknowledgeable. Luckily her manager was professional and knowledgeable who immediately located the error and explained it was an error on uhauls end and would attempt to remedy the issue. Waiting for issue to be resolved at this time.
Dillon RKeep pickup and drop off locations where the customer selected, that way bogus charges would be avoided
DAVID A