Yesterday, I picked up a U-Haul trailer for transport. Upon arriving at my destination and opening the rear door, I noticed the trailer was not clean. The interior floor was covered with what appeared to be macadamia or feed-like debris, indicating it had not been properly cleaned prior to pickup. Fortunately, the items I transported were securely wrapped in plastic, so no damage or contamination occurred. When attempting to return the trailer, I encountered additional issues. I was unable to access the return property due to a locked gate. I remained outside the property, calling and texting multiple times in an effort to gain entry, but was unable to reach anyone for assistance. After multiple unsuccessful attempts, I contacted U-Haul customer service, who ultimately provided me with the access code to enter the property. I have rented U-Haul trailers many times, and this is the first experience I’ve had where the return location was not accessible and required this level of effort to complete the return. Overall, the experience was frustrating due to both the unclean condition of the trailer and the lack of accessibility and communication at the return location.
Stephon B
Rolling Hills Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winchester, KY 40391
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