It was hard to let the UHAUL go. Hers was the 3rd place I had to drive to, trying to return the truck and the automobile trailer. She then said she could not remove my car. Which I understood, because she was the only one there, running their store. PLUS: that trailer's heavy duty car rope was defective on its left side. It was VERY hard to remove. I fretted , and fretted thinking my car would be stuck on that trailer, and then I wouldn't be able to go back to my new home! *I asked another UHAUL driver for help, unwinding the left rope.
Lynnel W
Dundee Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winter Haven, FL 33884
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The dash light said the RR tire was low on air and they stated they had no air. There were 2 dollies in the back of the truck that I did not order. So they banged around until I could pack enough stuff around them. When I looked up the phone number for this location, nobody ever answered the phone! Multiple calls at different times. Could not provide me with a receipt when I checked in. Did not get an e-mail until the following day with the receipt. Not happy with this rental experience overall. Maybe I'll rent from Budget next time.
Darrell RThey charge me an extra day for being 30 minutes extra due to traffic I couldn't be earlier. I would never rent uhaul If they gonna robbed me like that
LUIS PEverything was fine
Christoper CI feel that a representative from U-Haul should inspect the locations and equipment on a monthly basis. The cables were broken which is why we could hardly get the door to open up. There was also a loose cable hanging down by the license plate. The store itself that was not pleasant. I go in to let them know I was there to pickup rental and the girl acted like she had not a clue, the next thing she hands me her phone with a lady's face on it asking me for information will customers standing all around me. I was very uncomfortable with strangers getting to hear my information. That was handled quite unprofessional. Disgusting actually. When returning the rental 30 minutes later the same girl again acts like not a clue what to do tells me to go home and pay my receipt. I thought that was pretty unprofessional considering I was charged for not being able to rent a functioning rental. I will never use your company again and will not refer to anyone. I will however tell them of my horrible experience and how it was handled.
Terri E