Everything was fine
Christoper C
Dundee Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winter Haven, FL 33884
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Customer Reviews
- 3.0 Average Customer Rating
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I feel that a representative from U-Haul should inspect the locations and equipment on a monthly basis. The cables were broken which is why we could hardly get the door to open up. There was also a loose cable hanging down by the license plate. The store itself that was not pleasant. I go in to let them know I was there to pickup rental and the girl acted like she had not a clue, the next thing she hands me her phone with a lady's face on it asking me for information will customers standing all around me. I was very uncomfortable with strangers getting to hear my information. That was handled quite unprofessional. Disgusting actually. When returning the rental 30 minutes later the same girl again acts like not a clue what to do tells me to go home and pay my receipt. I thought that was pretty unprofessional considering I was charged for not being able to rent a functioning rental. I will never use your company again and will not refer to anyone. I will however tell them of my horrible experience and how it was handled.
Terri EWe got screwed on the gas we went 15 miles and got charged for 4 gallons of gas. It was only a 10 foot truck. If it don’t get better mileage than that they need to get rid of it. We only had about 300 pounds loaded in it
Kathleen CThis is related to location 203 E Central Ave. Winter Haven, FL, which was the first location agreed for drop off, and not the Dundee Sunoco the place we end up returning the unit to: I was very confused and disappointed when I went to return the truck at the 203 Central Ave, which was the initial agreed location and the attendant refused to take it because “he had no room in his lot to keep it.” He did not even gave us the opportunity to enter the establishment. Came out waving hands and sent us 5 miles to another location we just had passed to make the return. I called Uhaul and explained the situation and was given another location, but was charged for the miles I spent back and forth due to being refused service at the return location. Not sure if its a gimmick to make customers spend more miles, or complicate the process. But it will be helpful if the receiving location could confirm their willingness to accept the return prior to the customer arriving on their premises to just be turned away. Thank you for your kind understanding.
EDNA CGood
Edna G