I was supposed to pick up the truck at 1:30 and everything was online only. Nobody was there to help, I never received the code for the keys for compartments 1 & 2, and the last 2 times that I have rented, I haven't been able to upload ANY before pictures. I had to contact customer service in order to get the codes, but unknowingly, both compartments were unlocked with the codes, but neither had the keys. The agent had to give me the drop box password, which had the keys inside of it because the employees at the location did not bother to take them out. By the time that I left from finally obtaining the keys, it was 2:45, an hour and 15 minutes after I was supposed to have it, and I showed up 15 minutes early. This experience was absolutely horrible and it interfered with my side business and my clients time frame which cost me time and losing out on $100. Though it will cost me more in mileage, I will just go to an actual uhaul facility.
Jeremiah K
StorCo Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wood River, IL 62095
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Customer Reviews
- 3.5 Average Customer Rating
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I lost some of my time trying to get the key from the lock box. When call trying to see if I could get some of my time back. I was told no.
Calvin MParking lot full of snow. Needed to be cleaned. Never met the staff as there was no one there.
GARY HTrailer was in good condition but inside needed power washed out
MICHAEL CThe representative that assisted me was very knowledgeable, patient, and nice! He did an amazing job !
Chalandra C