The woman that works there, Janelle Painter, was one of the rudest most hateful people I have ever encountered. When I went to get a rental truck she was just nasty to me the entire time we were speaking. She would ask me a question and not let me get a word out to answer because she was too busy talking over me, or talking to me like I was stupid. At one point, she said “You're not listening!! You’re crazy!!” She does not want to lift a finger to help anyone. I left to make a call to rent the truck over the phone and came back to pick it up. She kind of blamed her bad attitude on the business being “extra busy” that day. So I finally leave with the truck and a tow dolly. I go home to get help putting my car on there to tow and load the truck. The next day before I head out onto the freeway I stopped by to see if they would ensure the tow dolly looked like it was hooked up correctly. I’ve never towed anything and was rightfully concerned about the safety of the people on the freeway, the U-Haul equipment and myself. She was immediately nasty to me and said “No! I’ll have to charge you if I touch anything!” I asked her to just “look” at it, she did and said it looked fine. Then she said “I don’t know how you’re going to get out though, do you not see that dip in the driveway?!” Like I was stupid. So I asked her if she could guide me while I backed up to get out the other side of the lot since I’ve never towed anything and she said “I can’t do any of that! You’re the one renting it! You’ve got a long way to go to Hollywood! I can’t back it up for you!! Just back it up until you don’t hit something!!” I told her I didn’t want her to do it for me, but just to guide me and make sure I didn’t hit anything in the parking lot. I told her she did not have to be rude to me, and that I paid alot of money to rent the truck and I didn’t want to mess it up. She yelled “you did NOT pay that much money, honey, but that’s okay!!” I told her she was being rude and hateful and she said she wasn’t but that I kept pushing her?! Finally she said she’d make sure I didn’t hit anything while I was backing up. Literally the WORST rental experience EVER!! I would never in a million years recommend anyone ever rent from this place, especially if she is there. It’s just not worth the stress. Oh, and the U-Haul was not clean when I got it.
Stacia S
High Desert Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yucca Valley, CA 92284
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The lady at The High Desert Rental was very rude to me, unfriendly and refused to answer my questions.
Paula CWonderful location fantastic customer service
Teresa MGreat customer service
Patrick HThe best
BRIAN M