Snow drift in the front of the box and ice build up under it after we scooped the snow out leaving the floor wet. We had to put cardboard on the floor to keep the mattress and box springs from getting wet and dirty. When we returned the truck to the pickup location the agent was not at the location to tell him about the snow and ice in the front of the box. We also put more gas in the truck than it had at pickup. The agent charged us a additional 25.00 to remove the 3 x 4 piece of cardboard we left on the floor the floor was clearly wet. Maybe He should have checked the floor before we rented the truck. and made sure it was clean and dry free of snow and ice . If the truck fuel tank was full and we topped it off before returning it that would be a better or fair way of doing it in stead of a guessing game on how much fuel to put in a truck that we had no idea on the miles per gallon or size of the tank to make sure we replace the fuel we actually used. MY mistake not reviewing the truck with the agent before diving it off the lot, or taking a photo of the inside snow drift. Lesson learned, never again.
Thomas K
Sunset Storage Units
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shell Rock, IA 50670
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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They did a great job
Robert SEasy pick up and return!
Johanna LPlease notify customers in advance of trailer light configuration !
john zVery helpful. Was ready to receive the trailer and helped in all ways. Very nice place. Not in a large town where they can be rushy Love the small guys. Thanks for locating them in places to see more of there town.
LAURA S