My original pickup location was changed. The day I was supposed to pick up my truck. I made an online reservation at a particular location. And the truck was leased out for underneath me. Why is there a option to make a reservation if it's not gonna be honored? My turns at pacwest storage was good. Very clean improfessional, the staff were knowledgeable and courteous.
Ethan W
Pac West Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ontario, OR 97914
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkAll good. No complaints.
Gary WThey were very friendly
Theresa WThere are so many things wrong with this experience. I have lodged a complaint against uhaul! First they sent us to a place that did not do online check in. I called the 800 as listed and after being on hold for an hour I was transferred to another person then had to go to another person on hold again for 20 mins. Then they sent me to another agent “technical” who was SO rude! She kept interrupting me would not let me explain why I was transferred to her and then continued to say rude comments to me. She transferred me to someone else who FINALLY was able to help me. She was wonderful and explained to me what had happened. By the time we got the truck it was 2 hours past our pick up time!!! Causing us to be 2-3 hours behind and because of this we lost our window to go over our hwy and they closed it again due to the wild fires. We had to go back and go around making a 7 hour trip a 9-10 hour trip with not the best roads!! The treatment and professionalism was horrible (except for the last gal in Boise) and I have never been treated like that!! Because of the detour that UHaul caused us we had to spend more money in fuel and risk our safety on a road that we had NEVER travelled before!! I doubt I will ever ever use uhaul again. Which is sad because we have many times before.
Vernon SOutstanding customer service and very friendly.
ENRIQUE S