Customer Reviews for A&D Towing & Recovery LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of A&D Towing & Recovery LLC
Tire pressure in all trailer tires was between 20 - 30 pounds below that recommended on the tire label. There is a small crack near the bottom left corner of the right trailer door. The interior was clean of free moving debris, but there was what looked like mud in the corners, on the doors on the bottom of the seals, and what appear to be drain holes at the front of the trailer are / were plugged up with debris. I cleaned these as best as I could and have pictures of the cleaning rags I used. While likely not perfect, the trailer was returned in superior condition to that in which I picked it up.
Windshield was cracked. Location for pickup was way out of way and put me three hours behind schedule. Young lady was kind and helpful.
The man who hooked the trailer up didn't attach it well and it jumped off as I was driving down the road. All of that took ace AFTER I had the flat fixed on it. I realized tire was flat once I got it home and had someone load my hubby's motorcycle onto it. I pulled out of drive and saw the rim marks in the gravel road. Fortunately my neighbor has a shop and he found the worn down screw in the tire and repaired it. I notified the rental location of the problem. On a positive note, the young lady who rented me the trailer was super friendly. She was very pleasant.
I was guaranteed to be able to pick up the trailer at the well road location. I drove 40 minutes to get there and the trailer was not there. I had to go back to Farmerville to pick it up. I wasted over 2 hours getting the trailer. I was supposed to get a discount and I have not gotten it. I am not happy with uhaul because of this.
Customer Service representative didn't know how to operate the computer.
Staffwas very courteous and professional. Vehicle was in excellent condition.
there was nothing wrong with the drop off placebut I still would not recommend you to anyone they overcharge me for everything
trailor was turned in on Saturday (drop off). Not cleared until Monday, and I was charged an extra day for the rental. Not very happy about that.
I changed my drop off making it a one way rental and suffered an up charge in excess of 100%. Truly an unfortunate experience with u haul. Local folks were fine, rate structure is terrible.
Everything!!!!!.. Read report!!!!.... The worse moving ordeal ever!!
low key, smokers, but helpful and friendly.
Rented one way. Agent said I was allowed 3 days and told me I would receive a refund for days not used when unit was turned in. Have since found out that's not the case. Emailed CS and they have no desire address what I was told by rental agent.
i originally rented the uhaul for pickup 5/11 return 5/12. uhaul called me day of reservation and told me locations in are were closed sunday, and they would give me free day to pick up sat. we did that and tried to return it monday 5/12 as initially planned when reserved. the location was again closed. we returned it as soon as they opened 5/13. i received receipt in email and was charged 3 days rental for both truck and equipment, this is absurd to charge people when you gave me free rental to pickup early when i didnt even need rental. I would love for mgmt to contact mre immediately and fix this. until this if fixed. my rate for uhaul will remain poor service and they took advantage of a family trying to move. terrible service
Doug went above and beyond helping us at out of a really difficult situation!! His staff were great. 5 stars isn't enough to describe their level of service.
This location has very nice, curtious, and helpful people. I had no problem at this location.
The address is Ronald Jones. 5861 highway 568 Ferriday la 71334. The address is listed as the storage building. Please sent check to this address.
Absolutely nothing!!!!! Can't get a better experience.
nothing everything was great to me
yes, the family that runs the locations are so personable and so helpful, we enjoyed visiting with them. Very informative, as well.
The lady that runs this office is the nicest person that I have ever dealt with.
muddy unlevel lot and on a Friday, no one was there..
Mrs. Wendy Bearden went way out of way to help me. She phoned me several times asking if I needed anymore help.
Location is dirty and poorly stocked. On a subsequent equipment pick up, they did not have all the equipment I wanted (upright appliance dolly) even though they promised it. I had to go 40 miles away to get the dolly.
Very unprofessional and unclean. They did not go over any paper work or how to work the truck.