Customer Reviews for Auto Value Bottineau
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Auto Value Bottineau
I asked to pickup a trailer in Minot,nd and was asked 3 days later to pick it up in Bottineau,nd
I had lots of business in Minot thus having to drive an exstra 149 miles for that. Why if the website says it has been booked for one town do i need to be diverted later. This is the second time.
Very helpful staff, pleasant to do business with.
The tires on the trailer were extremely worn with no tread left whatsoever and cords showing on the inside edge of the tires. Not the locations fault but someone should be changing the tires before they get to that stage.
Drop off only - no opinion.
The guy working was new so did not know the U-Haul website very well. I finally just completed the rental on the computer myself. Having been a U-Haul dealer in the past, I also know that he should have made sure it was hooked up correctly and the lights all worked. Not done, but we did it ourselves.
This is not the location we opted for, we asked for Minot, we stopped at the Minot store on Friday before we picked up and they answered our questions and said everything would be ready. The afternoon before we were to pick up our trailer a person from Bismarck Uhaul called and said they didn't have a trailer and if we wanted one we would have to go to Bottineau to get one and basically too bad, if we didn't want to go there we didn't have one. Have never dealt with someone so rude and uncaring. Asked to talk to her manager, had to call back to get manager on day to pick up trailer, she said they would not bring the trailer to Minot, and she didn't care either, she did say we would get a $50 discount for our troubles. That didn't happen, Uhaul still charged us full price. The people in Bottineau were nice but said there was nothing they could do. Done with U-Haul, will never use it again. Your people/manager in Bismarck were unbelievably rude and totally unprofessional.
Needed an oil change and all he did was hit the reset on it. To my knowledge if he would have changed the oil we would have gotten better gas mileage. Didn't like driving 160 miles round trip to get uhaul and wasting 3 1/2 hours of our loading time. Was told the company that we picked it up at was closed on Sunday when it was really open. Totally a bad experience all around.
The gentleman at auto value was very helpful and friendly, and the drop off went very smooth and easy. -This is why I have chosen U-Haul many times...your agents are great and your equipment has always been reliable for me!
Very helpful staff and clean environment. Once again, another smooth transaction and easy transition for me using U-Haul. -thanks again!!!
The location was great, all the franchisees have been great my only issue is with the reservation system. I have reserved two tow dollies and it is as if these reservations don't exist after I've driven hours out of the way to pick up. Its sad, it really makes me feel sorry for uhaul as a corporation.
When I reserved my uhaul I picked a destination close to where I was at and it said available. However when we got our conformation call we had to drive 75 miles out of the way because the place where I reserved my uhaul really did not have what we needed.
The phone number on the website is not correct for Auto Parts, which is where the UHauls get rented. Took me awhile to figure that one out!
Would have been nice to have both items at the same location for pick-up.
the right tail light fell off on my way to pick up the car.
Josh provided excellent customer service. Check out was good. Josh helped hook up the trailer and check to make sure all the lights worked. Great job!
Check why driver's side door is hard to open.
Always have something on hand for the community in Bottineau, North Dakota.
Thank You Auto Value for your great U-Haul service.
Very pleasant to return the trailer and have assistancve removing it from the vehivcle, plus the return paperwork service was outstanding.
Bottineau was very helpful and accommodating. Uhaul service and reservations were a nightmare experience. Two emails confirming our reservation meant nothing at all. No trailer and no notice until Sunday at 2:30 with a scheduled Monday 8am pickup. What a disaster. Drove 80 miles more and luckily located a trailer.
Apparently, this guy had no clue about how to rent vehicles!
Easy drop off with plenty of room right off the highway.
The gentleman was helpful and welcoming.
Both locations I would rate #1+
Make sure given right truck and truck is in good running condition.
air conditioner in truck did not work. It was 97 degrees out. High beams did not work for night driving (mountains). Cab of truck was muddy inside, including the seat. I returned it cleaner than when I picked it up.
nothing at all, Gary took care of me at the greatest professionalism possible
All I had to do was drop off the dolly.
equipment i had requested was not available...was not notified ahead of time...found out when i went to pick unit up....
Have everything ready to go when we get there...took a couple hours!
Be able to provide moving boxes at this location!!!
Happy with the whole deal
I liked it because it was close to where I am moving to
Dropped off my trailer on Christmas Eve. No one around (for good reason), therefore I can't make an accurate assessment of the location.