Customer Reviews for Auto Value Bottineau
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Auto Value Bottineau
The guy working was new so did not know the U-Haul website very well. I finally just completed the rental on the computer myself. Having been a U-Haul dealer in the past, I also know that he should have made sure it was hooked up correctly and the lights all worked. Not done, but we did it ourselves.
This is not the location we opted for, we asked for Minot, we stopped at the Minot store on Friday before we picked up and they answered our questions and said everything would be ready. The afternoon before we were to pick up our trailer a person from Bismarck Uhaul called and said they didn't have a trailer and if we wanted one we would have to go to Bottineau to get one and basically too bad, if we didn't want to go there we didn't have one. Have never dealt with someone so rude and uncaring. Asked to talk to her manager, had to call back to get manager on day to pick up trailer, she said they would not bring the trailer to Minot, and she didn't care either, she did say we would get a $50 discount for our troubles. That didn't happen, Uhaul still charged us full price. The people in Bottineau were nice but said there was nothing they could do. Done with U-Haul, will never use it again. Your people/manager in Bismarck were unbelievably rude and totally unprofessional.
Needed an oil change and all he did was hit the reset on it. To my knowledge if he would have changed the oil we would have gotten better gas mileage. Didn't like driving 160 miles round trip to get uhaul and wasting 3 1/2 hours of our loading time. Was told the company that we picked it up at was closed on Sunday when it was really open. Totally a bad experience all around.
The gentleman at auto value was very helpful and friendly, and the drop off went very smooth and easy. -This is why I have chosen U-Haul many times...your agents are great and your equipment has always been reliable for me!
Very helpful staff and clean environment. Once again, another smooth transaction and easy transition for me using U-Haul. -thanks again!!!